Overview
Fresh365 is a grocery ordering and delivery platform operated by Drivern Technologies Ltd. This Privacy Policy explains how Fresh365 may collect, use, share, and protect information when customers use the Fresh365 mobile app, website, support channels, and related services.
Information We May Collect
Fresh365 may collect account and contact information such as name, phone number, email address, delivery address, and customer support messages.
Fresh365 may collect order and transaction information such as cart items, order history, delivery instructions, payment status, refunds, promotions, and receipts.
Fresh365 may collect app and device information such as device identifiers, app version, operating system, diagnostics, crash information, logs, approximate network information, and security signals used to protect accounts and prevent abuse.
Fresh365 may collect location-related information when needed to place or fulfill an order, show delivery options, route deliveries, or support rider and shopper operations. Location access depends on the permissions granted on the device.
How We Use Information
Fresh365 uses information to create and manage accounts, process grocery orders, coordinate deliveries, provide customer support, send service messages, improve app reliability, prevent fraud, enforce terms, comply with legal obligations, and maintain payment, accounting, tax, safety, and dispute records.
Sharing
Fresh365 may share limited information with service providers and operational partners that help provide the service, including payment processors, delivery and shopper operations, hosting providers, analytics or diagnostics providers, messaging providers, fraud prevention tools, and legal or compliance partners where required.
Fresh365 does not sell personal information.
Retention
Fresh365 keeps information for as long as needed to provide the service, maintain business records, comply with legal, tax, payment, fraud prevention, consumer protection, safety, and dispute obligations, and resolve support requests.
Privacy Choices
Customers may update account details in the app where available, manage device permissions in their operating system settings, and request help with privacy or account deletion requests by contacting Fresh365 support.
Contact
For privacy questions or requests, contact Fresh365 support at support@drivern.com.